Podcast - FIVP - Federation of Independent Veterinary Practices

Ep017 – FIVP Practice Matters: Alison Lambert – Client Care

Alison Lambert, Onswitch CEO, returns to discuss client care. As the CMA investigation continues, how can improving ‘the client experience’ help retain trust?
Ep016 – FIVP Practice Matters: BVNA Congress

The FIVP: Practice Matters podcast is at BVNA Congress 2024, looking at the BVNA’s theme of ‘progression’. Guests include Kirsty Gwynne, Ben Myring and Pam Mosedale
Ep015 – FIVP Practice Matters: Katie Ford – Social Media in Practice

Vet and entrepreneur DR KATIE FORD returns to chat about how practices can refresh that most important of client and clinic communication tools – social media. Which platforms work and what should you be featuring?
Ep014 – FIVP Practice Matters: Steve Howard – Antibiotic Amnesty

In this episode, RUMA CA&E’s STEVE HOWARD explains the importance of November’s Antibiotic Amnesty and why practices should take part.
Ep013 – FIVP Practice Matters: Ernie Ward – Pet Obesity Week

Ahead of the 2024 World Pet Obesity Week (7-13 October), DR ERNIE WARD talks about pet obesity as a clinical disease and why we must raise awareness.
Ep012 – FIVP Practice Matters: Neil Forbes – Practice Hygiene

Neil Forbes talks about his recent study into the increasing importance of practice hygiene and why it is so important to prevent the next pandemic.
Ep011 – FIVP Practice Matters: John Taylor – Independent 2.0

In this episode, Ian Wolstenholme catches up with FIVP member JOHN TAYLOR from new independent practice Taylor Vets of Brackley in Northamptonshire.
Ep010 – FIVP Practice Matters: Alison Lambert – The Dog and Bone

No, we’re not analysing canine treats (maybe a thought for another pod) but looking at the significance of the good old telephone in independent practice. Founder of Onswitch ALISON LAMBERT explains why the telephone is still relevant and how practices can use them to improve customer experience.
Ep009 – FIVP Practice Matters: Dave Nicol – Practice Culture

In these challenging times in veterinary practice with investigations, client expectations and so on, how easy or difficult is it to maintain a healthy practice culture? Come to that, what IS practice culture?
Ep008 – FIVP Practice Matters: Ernie Ward – Vets in the US

In this edition Ian chats with America’s pet advocate, author and industry leader (as well as ironman triathlete!) DR ERNIE WARD about how our veterinary colleagues ‘across the pond’ have tackled similar issues to that of the current CMA investigation in the UK.