In this episode, we dive into Human Factors – the crucial intersection of communication, teamwork, decision-making, and wellbeing under pressure. While clinical excellence is vital, how teams function together ultimately drives patient safety, client trust, and staff retention.
We’re joined by HELEN SILVER-MCMAHON and MEGAN DAVIS from Being Human, an organisation empowering high-pressure sectors to enhance safety and workplace culture. Together, we discuss what human factors look like in a busy practice, how systems thinking shifts teams away from blame, and actionable ways leaders can foster psychological safety and curb subtle incivility. Plus, we explore surprising parallels and shared lessons between the veterinary and legal professions.
Whether you run an independent practice or work on the front lines, tune in to discover how human factors can transform your team’s performance and daily wellbeing.
Much to cover over this two-episode special around human factors and, as always, we would love to hear from your practice about how you implement these ideas. Why not send us a voice message to 07709 83 68 65 and be part of the conversation.
Listen Now:
About FIVP Practice Matters
Launched in 2024, FIVP Practice Matters is a podcast that explores the hot topics, useful tips and innovative ideas shaping the veterinary world. Ian Wolstenholme welcomes guests from across the veterinary sector, especially those working in independent practice. With a new 10-15 minute episode every other Tuesday, this is the perfect companion for your dog walk or commute.
