No matter how things may run in general practice, from time-to-time there will be issues around price, service or treatment. These can, with a little in-house mediation, be resolved most of the time. But…if there’s an impasse, what happens next?
JENNIE JONES, Head of the Veterinary Client Mediation Service (VCMS), joins Ian Wolstenholme for an overview of their services and how their independent impartial advice can help smooth troubled waters. Jennie shares how mediation can benefit both the client and your practice – resolving disputes while protecting your practice’s reputation as much as possible.
As ever, we would love to hear from your practice about this, or any other topic where ‘practice matters’. Send us a Voice Note on WhatsApp to 07709 83 68 65
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About FIVP Practice Matters
Launched in 2024, FIVP Practice Matters is a podcast that explores the hot topics, useful tips and innovative ideas shaping the veterinary world. Ian Wolstenholme welcomes guests from across the veterinary sector, especially those working in independent practice. With a new 10-15 minute episode every other Tuesday, this is the perfect companion for your dog walk or commute.
