We welcome back Onswitch CEO ALISON LAMBERT, who has spent the past two decades in the veterinary consumer marketplace.
So what, in 2024, is “the client experience”? What are the consequences if it’s ignored? What are the benefits of getting it “spot on”?
And, as the CMA investigation continues, how can improving ‘the client experience’ help retain trust?
This episode is packed full of practical advice – enjoy!
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