We welcome back Onswitch CEO ALISON LAMBERT, who has spent the past two decades in the veterinary consumer marketplace.
So what, in 2024, is “the client experience”? What are the consequences if it’s ignored? What are the benefits of getting it “spot on”?
And, as the CMA investigation continues, how can improving ‘the client experience’ help retain trust?
This episode is packed full of practical advice – enjoy!
Get involved: If you’re interested in sharing your views and experiences, send us a voice message on WhatsApp on 07709 836865.
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About FIVP Practice Matters
Launched in 2024, FIVP Practice Matters is a podcast that explores the hot topics, useful tips and innovative ideas shaping the veterinary world. Ian Wolstenholme welcomes guests from across the veterinary sector, especially those working in independent practice. With a new 10-15 minute episode every other Tuesday, this is the perfect companion for your dog walk or commute.
